Connect Broadband Customer Care Information
Toll-Free Numbers
- 1800 137 1234 – For New Connection
- 18001373030 – Broadband Services
IVRS Menu
- 0172-505 0505 / 0172-505 5355
- Press 1: If you are an existing customer
- Press 1: For Bill Related Query
- Press 2: For Technical Related Query
- Press 2: For New Connection
Email Contacts
- customercare@connectbroadband.in – Customer Support
- customercare@infotelconnect.com – Contact Support
Mobile App
Install the Connect Broadband App for more support.
Important Links
- Store Locator
- New Connection Registration Form
Customer Support Directory
| Sr No. | Service | Dial | For Connect Users |
|---|---|---|---|
| 1 | Directory Assistance | 197 | ✔ |
| 2 | Wireline/Internet/Technical | 198 | ✔ |
| 3 | VAS Deactivation | 155223 | ✔ |
| 4 | Billing & Schemes | 199 | ✔ |
| 5 | Enterprise Solutions | 1999 | ✔ |
| 6 | DND/NCPR | 1909 | ✔ |
| 7 | Billing & Schemes | 0172-5050505 | ✖ |
| 8 | Technical Complaints | 0172-5055355 | ✖ |
Return/Refund Procedure
For return/refund queries, contact 0172-5050505 or email at customercare@connectbroadband.in. Refunds are subject to TRAI terms and conditions.
Zonal Office Contacts
| Location | Contact | Address |
|---|---|---|
| Amritsar | 0183-5094327, 5094121 | SCO 44, Nagpal Tower 2, District Shopping Complex, Ranjit Avenue, Amritsar – 143001 |
| Chandigarh | – | B-71, Industrial Area, Phase VII, Mohali, Punjab – 160055 |
| Jalandhar | 0181-5080244 | KM Stone 8, GT Road, Paragpur, Jalandhar 144005 |
| Ludhiana | 0161-5010083 | 3rd Floor, Connect Office, Elite Arcade, Mall Road, Ludhiana – 141001 |
| Patiala | 0175-5000700, 5000182 | SCO #10 FF, Chotti Baradari, The Mall, Patiala, Punjab, 147001 |
Appellate Authority
- Contact No.: 0172-5013060 (Mon–Fri, 9:30am–6pm)
- Email: appellate.authority@infotelconnect.com
- Address: B-71, Phase – 7, Industrial Area, Mohali-160055
- Fax: 0172-5091920
Office Address
| Type | Contact | Address |
|---|---|---|
| Registered Office | – | Quadrant Televentures Limited, Plot No. 196 Flat No 6, Dinkar Apartment, Ulkanagri, Behind Gayakwad Classes, Aurangabad – 431005 |
| Corporate Office | 0172-5090000 | B-71, Industrial Area, Phase 7, Mohali, Punjab – 160055 |
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